Purchase Agreement
Purchase Agreement
Preamble
Thank you for using the Montreal Alouettes’ online ticket purchase service (the “Service”). Your purchase of Montreal Alouettes tickets through the Service is subject to this Ticket Purchase Agreement (the “Agreement”), the Terms and Conditions of Use, and the Privacy Policy.
When reference is made to this “Agreement,” it also includes the Terms and Conditions of Use and the Privacy Policy. In the event of any discrepancy between this Ticket Purchase Agreement, the Terms and Conditions, and the Privacy Policy, the Ticket Purchase Agreement shall prevail.
By purchasing tickets through the Service, you agree to be bound by the Agreement.
For any questions regarding this Agreement, please contact us.
This preamble is an integral part of the Agreement.
PARTIES
The parties to this Agreement are:
THE MONTREAL ALOUETTES FOOTBALL CLUB
4545 Pierre-De Coubertin Avenue
Montreal, QC
H1V 0B2
(Hereinafter referred to as “THE MONTREAL ALOUETTES FOOTBALL CLUB”)
– AND –
- You (also referred to as the “Customer” and may be indicated as “You” or “you”)
PURCHASED TICKETS
Hereby, you agree to purchase, and the Montreal Alouettes Football Club agrees to sell the “ticket(s)” detailed in your order form (described below). The purchase of ticket(s) grants the ticket holder a revocable license to attend the event as described on the ticket(s). No other form of obligation between the Parties, whether expressed or implied, arises from the purchase of ticket(s).
ORDER CONFIRMATION
When your order has been confirmed and your payment has been completed, you will receive a confirmation page and/or an email indicating a confirmation number (the “Order Confirmation”). You should keep your confirmation number for future reference.
If, for any reason, you do not receive a confirmation number, or if you receive an error message or there is a service interruption, it is your sole responsibility to contact our Customer Service to confirm whether your order has been duly processed. You are fully responsible for any issues that may arise during the ticket purchasing process. In such cases, the Montreal Alouettes Football Club will not be liable for any loss (monetary or otherwise) that may result from any problems occurring during the purchase of ticket(s) via this website, including but not limited to the fact that a transaction was not completed or confirmed either by the Montreal Alouettes Football Club and/or its entities or a third party.
Orders will be processed only after verifying the billing address and other billing data. Note that we occasionally receive erroneous information regarding billing or credit account details when ordering tickets. Such errors or inaccuracies may delay the processing of the order and the delivery of ticket(s). In such cases, the Customer Service of the Montreal Alouettes Football Club may attempt to contact you using the information obtained at the time of the order. If the Montreal Alouettes Football Club is unable to reach you after the first attempt, we reserve the right to cancel any order and sell your ticket(s) to another customer.
PAYMENT OBLIGATION
By accepting the terms of this Agreement, you agree to pay in full the price of the ticket(s) ordered, including all taxes and any applicable delivery, service, and other costs as described on the Order Confirmation page or email. Ticket prices for events held in Canada are expressed in Canadian currency.
REFUNDS AND EXCHANGES
You must review your ticket selection before submitting and confirming your order. Subject to the provisions stipulated below for canceled and/or postponed events, there are no exchanges or refunds once a ticket has been purchased.
DELIVERY
Tickets are made available solely through mobile digital tickets. Should you required a printed ticket, you can present yourself at the Montreal Alouettes Ticket Office at the stadium on game-days, located beside entrance #3. You must have your order confirmation number and a piece of ID in hand.
CANCELED OR POSTPONED MATCHES
When a match is postponed or canceled, the Montreal Alouettes Football Club will honor your ticket for the rescheduled date of that match. However, if you are unable to attend the match on the new date, you will be offered to attend another match of your choice. However, if none of these options is satisfactory for you, you will be offered a credit for the next season. Finally, if you wish, the Alouettes will provide you with a refund. You are solely responsible for verifying whether the match for which you purchased tickets through this website is canceled or postponed. If an event is canceled or postponed, the Montreal Alouettes Football Club will inform you via this website of the exchange or refund guidelines and procedures.
When an event is canceled, the amount will be credited to the credit card used for the purchase. However, the Montreal Alouettes Football Club reserves the right to opt for another form of refund or exchange for a specific event.
The Montreal Alouettes Football Club may modify or alter its exchange and/or refund policies at any time at its sole and exclusive discretion. Any changes regarding these policies are found at this hyperlink.
RIGHT TO CANCEL A TICKET, REFUSE ENTRY, AND EJECT
The Montreal Alouettes Football Club reserves the right to cancel any ticket(s) or order(s) for tickets made through this website and to take legal action against you if you fail to comply with any of the terms and conditions of this Agreement or this website.
The Montreal Alouettes Football Club reserves the right to require any photo identification from the ticket holder.
In the event that a spectator is deemed uncontrollable, demonstrates inappropriate behavior, or fails to comply with the rules of the Montreal Alouettes, at the discretion of the Montreal Alouettes, the Montreal Alouettes Football Club reserves the right, without any refund or compensation, to terminate such person’s right to attend the event and eject them immediately.
The ticket(s) purchased via this website constitute revocable licenses, and admission of a ticket holder may be refused for any reason or no reason upon refund of the face value of the ticket at the sole discretion of the Montreal Alouettes Football Club, its employees, agents, officers, or representatives. The ticket(s) are not redeemable for cash.
REGISTRATION, TRANSMISSION, AND PUBLICATION
By these presents, you grant the Montreal Alouettes Football Club the right to use your image, likeness, actions, and statements in any transmission, publication, or reproduction of an event in any manner or circumstance, without further permission or compensation.
RESALE PROHIBITION
Any illegal resale of tickets is strictly prohibited. The Montreal Alouettes Football Club reserves the right to cancel any license granted under the tickets in relation to any fraudulent ticket sale, without refund or other compensation.
PROHIBITED PROMOTION WITHOUT AGREEMENT
The ticket(s) may not be used for any advertising and/or promotional purposes (including contests and lotteries) or sold without prior written consent from the Montreal Alouettes Football Club.
USE OF YOUR PERSONAL INFORMATION
In addition and without limiting the generality of the provisions of our Privacy Policy, by purchasing one or more tickets via our website, you expressly agree that the personal information you provide to us may be used by the Montreal Alouettes Football Club or its affiliated companies and other related entities, as well as by its sponsors, suppliers, distributors, vendors, representatives, and all persons acting for and on behalf of the Montreal Alouettes Football Club, to add you to their mailing list, offer you deals, and for all other promotional or marketing purposes of the Montreal Alouettes Football Club. We remind you that if you wish for us to stop using your personal information, please contact us.
LIMITATION OF LIABILITY
Notwithstanding all security measures implemented on the site, injuries may occur during the event. By accepting the terms of this agreement, you assume all risks, obligations, and responsibilities for any damage of any kind that you may suffer, including but not limited to bodily injury and property loss suffered during or in relation to the event. Furthermore, you hereby waive any right to claim damages or initiate civil, criminal, administrative, or legal proceedings against the Montreal Alouettes Football Club, its affiliated companies, and its other related entities or their directors, officers, managers, employees, representatives, and all other persons acting for and on behalf of the Montreal Alouettes Football Club, arising from any cause whatsoever, regardless of whether it occurred before, during, or after the event.
In some cases, applicable laws may not allow for the limitation of liability as described above, so this limitation of liability may not apply in certain specific cases. If any part of this limitation of liability is found to be invalid or not applicable for any reason, then the total liability of the Montreal Alouettes Football Club, its affiliated companies, and its other related entities or their directors, officers, managers, employees, representatives, and all other persons acting for and on behalf of the Montreal Alouettes Football Club shall not exceed one hundred Canadian dollars ($100).
INDEMNIFICATION
By these conditions, you agree to indemnify and not hold responsible the Montreal Alouettes Football Club, as well as its affiliated companies and other related entities, their directors, officers, managers, employees, representatives, and all other persons acting for and on behalf of the Montreal Alouettes Football Club from any damage, claim, lawsuit, or other demand, including but not limited to reasonable costs related to any dispute, such as legal fees arising from or in connection with your ticket purchase.
APPLICABLE LAWS AND EXCLUSIVE JURISDICTION
The parties hereby agree that this Agreement will be interpreted and governed by the laws of Quebec, as well as the applicable laws of Canada, without regard to the principles of conflict of laws. In addition, the parties choose to submit any dispute or procedure arising from or relating to this Contract to the exclusive jurisdiction of the courts of the province of Quebec, in the judicial district of Montreal without prejudice, however, to the rights of Le Club de football des Alouettes de Montreal to obtain any precautionary measure, such as an injunction from any court of competent jurisdiction.
TICKET CONDITIONS
The following text appears on the back of all printed tickets and forms an integral part of the Contract:
Important – No exchanges or refunds. In the event of cancellation of the event for which no other date has been chosen, this ticket may be refunded according to the terms indicated by The Montreal Alouettes Football Club. Tickets cannot be resold for commercial purposes without the written consent of the Montreal Alouettes Football Club. Any organized promotional activity aimed at drawing tickets cannot be undertaken without the written consent of the Montreal Alouettes Football Club. Any falsification is prohibited. This ticket is invalid as soon as it is declared lost or stolen by the original holder or as soon as it is the subject of a sworn complaint to the local police department to the effect that it has been stolen.
The holder of this ticket assumes all responsibility for the risks and dangers which may arise from this event and waives any claim for loss or damage resulting from any cause whatsoever, suffered by the holder, whether before, during or after the ‘event. The holder of this ticket releases the Montreal Alouettes Football Club, the Canadian Football League, its agents, affiliates, employees or any other person from any liability. The holder of this ticket authorizes the Montreal Alouettes Football Club, the visiting club and their agents to use his or her image during a video recording or any other reproduction, in whole or in part, of the event at which this ticket is held. The ticket gives the hodler access, whether the event is held at Percival-Molson Memorial Stadium, in the grounds of Douglas Hall, Olympic Stadium, Tomlinson Hall or even in the grounds of the Tailgate held in front of the east entrance to the stadium. Use of the ticket is subject to the regulations in force at the event venue and the holder acknowledges having read said regulations.
All fans entering Percival-Molson Memorial Stadium may be subject to search by security guards. It is prohibited to enter the stadium with alcohol, illicit substances, illegal drugs or weapons. Coolers, food and drinks purchased outside the stadium are prohibited. Smoking is strictly prohibited at McGill Stadium, including cigarettes, cigars, cigarillos and electronic cigarettes. To ensure the safety of all fans, it is prohibited to use an umbrella at all times within the grounds of Percival-Molson Memorial Stadium. All fans must comply with the instructions of security officers and representatives of the Montreal Alouettes as well as the regulations regarding the evacuation of the stadium in the event of an emergency. Management reserves the right to refuse access to the event or to expel any person whose behavior is deemed inappropriate, with or without reimbursement of the ticket price. Individuals not complying with the guidelines may be ejected from the stadium without notice and may be subject to a fine and/or criminal prosecution.
GENERAL
In the event that a court of an eligible jurisdiction declares any part of the Contract invalid or enforceable, the balance of the Contract will remain in force.
The headings in this Agreement are for convenience of reference only and do not form part of the Agreement.
If you have read the Contract in English, the Parties accept that this Contract is drawn up in English. You can also read this contract in French.
AUTOMATIC RENEWAL OF 11-GAME, FLEX, 5-GAME AND 3-GAME MEMBERSHIPS
All 11-game, Flex, 5-game and 3-game memberships are subject to an automatic renewal. The automatic renewal of your membership will occur on October 15th annually. You may unsubscribe from the automatic renewal process at any time prior to August 15th of the current year by logging in to your Alouettes Portal and unchecking the automatic renewal box located in the “Account” tab. You will be reminded of the occurrence of the automatic renewal prior to the opt-out deadline of August 15th by email annually. An automatic renewal means that your credit card will be charged in accordance with your previous payment plan method. If you were on a 12-month payment plan, your first installment will automatically be billed on October 15th.
PAYMENT PLAN DEFAULT POLICY
Please note that if your monthly payment fails due to insufficient funds or other issues, an additional $20 fee will be applied to your account. To avoid these fees, please ensure your payment method is current and has sufficient funds at the time of billing. If you have any questions or concerns regarding your payment, please do not hesitate to contact our customer service team.